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KILEVEL © 2026

About Kilevel

We Build AI That Actually Works for People

Kilevel is a Singapore-based technology company, the umbrella behind visionary AI products. Our first product is Kitalk, a next-generation Voice AI platform built for enterprise.

Who We Are

We are a passionate team of developers, architects, and entrepreneurs who share one belief: AI technology has the potential to make the lives of millions of people better, when it is applied right.

Founded in Singapore, we operate globally. Our core platform is built by German engineers, bringing the high-precision quality and reliability standards that define "Made in Germany" products. Our clients are enterprise organizations that work with us to close the gap between what AI can do today and what their business processes actually need.

🇸🇬 Singapore🇩🇪 Built by German EngineersInternational TeamAI-FirstEnterprise-Focused
35+
Supported Languages
Fortune 500
Team Background
Global
Customer Reach
AI-First
Product Philosophy

Our Foundations

The convictions that shape everything we build.

International & Remote

We are an international team of seasoned software architects and engineers, distributed across continents, united by a shared vision.

AI-First Mentality

We don't just add AI features to software. We design every product from the ground up as an AI-native system, architecture, UX, and business logic included.

Researching at the Edge

Our team actively researches at the frontier of AI technology and translates those findings into practical, enterprise-grade products.

Enterprise Reliability

We consult and serve enterprise customers with best-in-class AI technology, with the quality standards and reliability that large organizations demand.

Our Vision

Kilevel is the umbrella. Kitalk is our first product, a Voice AI platform that fundamentally changes how businesses talk to their customers. More will follow: each product visionary, each built for its sector, each AI-native from the ground up.

  • Kitalk, Kilevel's first product: Voice AI for the next generation of enterprise
  • More visionary AI products under the Kilevel umbrella, each transforming its sector
  • Revolutionizing industries still operating in the pre-AI era
  • AI experiences that feel like magic to end users

A Team of Builders & Creators

We are enthusiastic developers, architects, and visionaries who work passionately on world-changing technology. AI that genuinely helps people: that is what drives us.

Many of us come from Fortune 500 environments and bring the experience and discipline of large organizations, combined with the agility and passion of a startup.

Join the TeamGet in Touch

What We Believe

Principles we will never give up, no matter how much we grow.

People First

Technology serves people, not the other way around. Every product decision starts with: does this make users' lives better?

Ethics Without Compromise

We explicitly avoid building software or use cases that could harm society. Our philosophy is non-negotiable.

Ambition with Responsibility

We strive for great impact, but always with the awareness that impact means responsibility.

Next step

Ready to Transform Your Call Operations?

Join Europe's largest infrastructure enterprises already running their call operations on Kilevel with premium AI quality.

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FAQ

Frequently Asked Questions

Everything you need to know about Kilevel.

Kilevel is a full-stack AI operations platform for businesses that communicate at scale. It unifies phone calls, WhatsApp, SMS, email, and web conversations under a single AI-native operating system, with visual workflow automation, omnichannel inbox, AI conversation analysis, and real-time operational control. From solo operators to enterprise teams, Kilevel runs autonomously across your entire communication stack.

Legacy IVRs follow rigid scripts. Chatbots handle text in isolation. Kilevel is an AI-native operations platform that handles real phone calls, WhatsApp, SMS, email, and web conversations simultaneously, with genuine contextual understanding. Agents adapt mid-conversation, book appointments, trigger follow-up automations, analyze every interaction, and hand off to humans when appropriate. The entire stack runs from a single platform: inbound queue, outbound campaigns, post-call intelligence, and operational reporting.

Yes. You can build and test your AI agent for free using our library of ready-made industry templates or by starting from scratch. Design call flows, configure channels, and connect integrations before going live. When you deploy, you pay a monthly subscription fee, which already includes a bundle of free AI minutes per month. Any usage beyond the included allowance is billed on a pay-as-you-go basis. No seats, no surprise fees.

No seats, no per-user charges. Kilevel combines a monthly subscription with usage-based pricing: each plan includes a pool of free AI minutes per month, and additional usage beyond that is billed at a per-minute rate. Building, testing, and configuring agents is free. Once live, costs scale predictably with your volume. Enterprise customers with high-volume commitments can discuss custom pricing agreements.

Most teams ship their first agent within a day. Kilevel comes with a library of industry-specific templates that cover the most common call flows and channel configurations out of the box. Pick a template, configure your agent's persona and rules, connect your tools, and deploy, no code required. Custom flows are built visually, and the AI flow assistant can generate an entire flow structure from a single descriptive sentence.

Kilevel gives your team leverage, not a replacement. AI agents absorb the volume of after-hours calls, common questions, appointment bookings and multilingual conversations, so your staff can focus on complex cases that genuinely need a human. Built-in sentiment analysis and configurable handoff triggers mean the AI always knows when to step aside.

The platform, the database and your recordings run on Google Cloud in Frankfurt, Germany, and the telephony infrastructure sits in a German data centre. Speech and language providers are used through their EU endpoints wherever the provider offers one. Where a provider processes outside the EU, that transfer runs on Standard Contractual Clauses, and every such provider is named with its processing region in our public Trust Center. An Article 28 data processing agreement applies from day one, with no separate negotiation, and we never use your data to train models.

Yes. Agents can detect a caller's language and respond accordingly, or you can configure language-specific flows per channel. This is particularly relevant for European businesses serving customers in German, French, Spanish, Dutch, and other languages alongside English, all within the same platform, without duplicating your entire agent setup.

No. The platform is designed for operators first. Flow building, agent configuration, channel setup, and integration connections are all no-code. Developers who want deeper control get a full REST API, webhooks, MCP-compatible tool discovery, and prompt-level customization, but none of it is required to run a production deployment. Non-technical teams operate Kilevel every day.

Completely. Every flow, agent behavior, escalation rule, and analysis signal is configurable, visually, without code. You define the tone, language, fallback responses, and handoff conditions. Advanced users can go further with prompt modules, templating parameters, flow templates, and a full REST API. If your workflow is unusual, Kilevel almost certainly supports it.

Complete control. You define tone, language, permitted topics, and response templates using prompt modules and templating parameters, reusable building blocks your agents draw from consistently. Escalation rules trigger human handoff based on sentiment, topic, or conversation outcome. Every configuration is fully testable in a sandbox before it touches a real customer.

You have full control over what your agent says. Define tone, language, and exact response templates. Escalation rules let you specify when a conversation gets transferred to a human, based on topic, negative sentiment, or repeated failed attempts. Everything is testable before it goes live, and you can iterate on agent behavior at any time.

Yes, and often without any setup at all. Kilevel supports MCP (Model Context Protocol), which means it can automatically discover and digest integrations from modern CRMs, ERPs, and data platforms. For everything else, there are webhooks, a REST API, and pre-built connectors. Your data flows in and out on your terms.

Both directions are fully supported. Kilevel uses MCP (Model Context Protocol) to automatically discover and integrate modern CRM and ERP systems, often with zero connector setup. In the other direction, Kilevel's REST API lets your own tech stack trigger calls, campaigns, and automations externally, and pull conversation results, analysis, and outcomes back into your systems on demand.

Yes, automatically. Kilevel scales concurrent lines dynamically, whether you're handling 10 conversations or 10,000, the infrastructure adjusts without manual intervention. The Operations Control Center gives you live visibility into concurrency, queue depth, and agent performance, so you're never operating blind at scale.

Your data sits in Frankfurt, Germany: platform, database and recordings on Google Cloud, telephony in a German data centre. Credentials are encrypted at the column level with AES-256-GCM, every query is scoped to its owning account, sub-users carry project-specific roles, and administrative actions are written to a reviewable audit trail. We process only on your documented instructions and never train models on your data. The full subprocessor list, with the processing region of each, is published in our Trust Center.

Kilevel agents are designed to manage uncertainty without frustrating the caller. They can ask clarifying questions, offer alternate paths, or escalate to a live operator, automatically, based on rules you set. The Attention Suite enables immediate human takeover mid-conversation without any disruption to the customer experience.

Kilevel agents handle uncertainty without derailing the experience. They can ask clarifying questions, reroute the conversation along alternate paths, or escalate to a live operator, all automatically, based on configurable rules. The Attention Suite lets operators intervene instantly mid-call, taking over the conversation without the customer noticing any disruption.