Embedded Webphone
Full-featured browser softphone with call transfer, hold, mute, and DTMF, no installation needed.
Embedded CRM
Screen-pop contact records automatically on inbound calls. Log notes, update statuses, and view history without leaving the agent interface.
Voice Recording & Analytics
Automatic call recording with AI-powered transcription, sentiment scoring, and keyword detection for every interaction.
Advanced Reporting
Real-time and historical dashboards covering call volumes, agent handle times, SLA adherence, and conversion metrics.
Agent & Queue Management
Configure agent skills, priority queues, overflow routing, and live wallboard displays that update in real time.
Campaign Management
Launch predictive, progressive, and preview outbound dialing campaigns with automated retry logic and DNC compliance built in.
Fully Embedded Browser Webphone
A complete softphone running inside your browser, no desktop apps or plugins required. Agents handle inbound and outbound calls, access live queue stats, and switch between lines from a single unified interface.
Everything on One Surface
The webphone, the contact record, the notes and the queue are panes of one screen in the browser. An agent completes a call without switching a tab or an app, from wherever they are.
Web-Based Call Center Interface
Your entire call center runs inside the browser, no installs, no plugins, no IT overhead. Agents are up and running in minutes on any device.
Work from Anywhere
Fully remote and hybrid teams connect to the same queues and dashboards from any location. No VPN or office network required, just a browser and a headset.
One-Screen Call Management
Webphone, CRM contact record, call notes, and queue status all on a single unified screen. Agents never need to switch tabs or apps to complete a call.
Intelligent Alert Notifications
Supervisors receive automatic email and in-app alerts when SLA thresholds are breached, queues spike, or abandoned-call rates exceed defined limits.
Agent Activity & Performance Reporting
Track availability, handle times, wrap-up durations, and daily call volumes per agent. Exportable reports give managers the full picture without manual data pulling.
Manual Outbound Dialing
Agents dial contacts directly from the CRM record or via the built-in numpad with a single click, no copy-pasting numbers or switching between tools.
Excel & Dynamic List Import
Upload contact lists via Excel file or push them in real time through the API. Run targeted outbound campaigns without waiting for database exports or manual setup.
AI Call Transcription & Analysis
Every human agent call is automatically transcribed and analyzed by AI, sentiment scoring, keyword flags, quality grades, and coaching recommendations delivered after every single call. No manual QA sampling required.
Live Monitoring & Supervisor Actioning
Supervisors get a real-time view of every active call. Listen silently, whisper-coach the agent, barge in to join the conversation, or take over the call entirely, all without disrupting the customer experience.
Enterprise-Scale Campaign Operations
Deploy campaigns across thousands of human and AI agents simultaneously. Handle millions of outbound calls per month with dynamic capacity scaling, zero degradation, and full operational visibility from a single control center.
Lead Pipeline, Kanban, Calendar & Tracking
Track every contact's progression through your outbound campaign with a built-in Kanban board, follow-up calendar, and lead status timeline. Agents always know who to call next, and managers always know where the pipeline stands.
Transcription, Not Only During the Call
The same transcription that runs during a Kilevel call also runs over audio that was never a Kilevel call. Point a job at uploaded files, a connected Drive folder or a signed URL, and an archive of recordings becomes platform records: the same transcript, the same structured fields, the same analysis.
Bring the audio from anywhere
Upload files or a ZIP archive in batches against a single job, connect a Google Drive folder, or hand over a signed URL. Drive files are never copied anywhere: the transcriber streams each one through a short-lived link on demand.
Speakers separated the honest way
Where a recording already carries one party per channel, the split is exact rather than inferred. Where it does not, the job diarizes. You can also force either, or ask for one flat transcript with no speakers at all.
One language, per file, or inside one file
Fix one language for the whole batch, detect it per file, or let a multilingual pass handle a recording that switches language mid-sentence, without committing the file to one language it never had.
The same analysis your own calls get
The structured outputs you already extract from Kilevel calls run over these transcripts too, in one batched pass, with whatever context you give the job. The result lands in the same shape, so an imported recording reads in the platform exactly like a call that happened on it.
Audio you do not have to keep
Uploads are staged, handed to the transcriber as a presigned link so the audio never passes through the application, and deleted as soon as the transcript lands, unless the job is told to retain them.
Out again in a format people read
Every transcript and its extracted fields export as TXT, PDF or DOCX, a single file or the whole batch in one archive, with the speaker turns and timings kept.
Single deployments run millions of outbound calls per month with no quality degradation
Human and AI agents collaborating in parallel within a single campaign
Every call auto-transcribed and AI-analyzed, no sampling, no missed insights
Leads progress automatically through status lanes, no manual chasing, no contacts lost in the pipeline